FAQ — Tiffany's Cleaning & Co.

Question 1

How do you handle fragile items?

Accepted Answer

We treat every home and every item with the utmost care. Fragile or sentimental items are cleaned gently or carefully worked around. If you have specific items you'd like us to avoid, simply let us know before your appointment and we'll make note of it.

Question 2

Do you provide your own cleaning supplies?

Accepted Answer

Yes! We bring all of our own professional-grade cleaning products and equipment to every job. You don't need to provide a thing. If you have a preferred product or a specific requirement (such as fragrance-free or pet-safe cleaners), just let us know and we'll do our best to accommodate.

Question 3

What areas do you service?

Accepted Answer

We proudly serve homeowners and vacation rental hosts throughout Lee and Collier County, including Cape Coral, Fort Myers, Naples, Bonita Springs, Estero, and surrounding communities in Southwest Florida.

Question 4

How do I schedule a cleaning?

Accepted Answer

Scheduling is easy! Simply fill out our contact form on the Contact page or call us directly at (239) 445-8015. We'll get back to you promptly to confirm your appointment date, time, and service details.

Question 5

Can I reschedule my appointment?

Accepted Answer

Absolutely. We understand that life happens. Please give us as much notice as possible — ideally at least 24 hours — so we can adjust our schedule accordingly. Call us at (239) 445-8015 or reach out through our contact form to reschedule.

Question 6

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice for cancellations. Late cancellations or no-shows may be subject to a cancellation fee. We appreciate your understanding as it helps us serve all of our clients fairly.

Question 7

Are you insured?

Accepted Answer

Yes, Tiffany's Cleaning & Co. is fully insured. Your home and belongings are protected on every visit, giving you complete peace of mind.

Question 8

How is pricing determined?

Accepted Answer

Our pricing is based on the square footage of your home. We offer flat-rate pricing for regular cleaning services and a per-square-foot rate for deep cleaning. Visit our homepage for a full pricing breakdown, or contact us for a personalized quote.

Question 9

Do I need to be home during the cleaning?

Accepted Answer

Not at all! Many of our clients provide access and go about their day. We are fully insured and trustworthy. Just let us know your preferred access method when you schedule.

Question 10

How often should I schedule a cleaning?

Accepted Answer

It depends on your lifestyle and home size. Most clients choose weekly or bi-weekly service for a consistently clean home. Monthly visits are great for maintenance, and one-time deep cleans are perfect before or after special events, moves, or construction.

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